Refund Policy

1. Overview

This Refund Policy applies to all subscription purchases made through Thesis Tracker (trackthesis.org). Subscription payments are processed by our payment provider and Merchant of Record, Paddle.com Market Limited ("Paddle").

2. Subscription Billing

Thesis Tracker plans (Starter, Pro, and Enterprise) are billed monthly on a recurring basis until canceled. By subscribing, you authorize recurring charges to your chosen payment method each billing period.

3. General Refund Policy

Because Thesis Tracker provides immediate access to digital services upon purchase, we generally do not offer refunds for partial subscription periods, unused thesis quota, or after a billing period has started. However, we consider refund requests on a case-by-case basis, including for:

• Duplicate or accidental charges;
• Billing errors caused by us or Paddle;
• Extended technical issues that prevented you from accessing the Service for a significant portion of your billing period; or
• Charges made within the past 14 days where you have not meaningfully used the Service.

4. How to Request a Refund

To request a refund, first contact us at support@trackthesis.orgwith your account email and order/transaction details. Because Paddle is the Merchant of Record for all purchases, eligible refunds are ultimately issued by Paddle in accordance with Paddle's Buyer Terms and Conditions. You may also contact Paddle directly regarding a specific transaction using the receipt or invoice they sent you.

5. Cancellations

You can cancel your subscription at any time. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period — you will retain access to paid features until the end of the period you already paid for.

6. Promotional and Discount Codes

Subscriptions activated using a promotional or discount code (including codes that waive payment in full) have no cash value. No refund is owed for the discounted or waived portion of any subscription, and if a promotional code expires or is revoked, standard pricing will apply to future billing periods.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.

8. Contact Us

Questions about this policy can be sent to support@trackthesis.org.